Feedback is crucial to any company interested in knowing how their customer base feels about the products they offer and the services they provide, but few are as proud of the comments they hear as Securus Technologies. One of law enforcement’s favorite Tech partners, Securus is confidently displaying feedback from customers that show what kind of job they’re doing for this important sector.
CEO and Chairman of Securus, Richard A. Smith has announced that company will be publishing an assortment of correspondence sent to them from clients working in law enforcement, correctional facilities, and various public safety agencies. The feedback highlights how Securus’s products are applied and how services streamline their functions, which Smith takes as high praise.
For Securus, looking over customer correspondence and taking the time to consider how the work they do is received is at the core of the company’s business ethic. With new products or services made available weekly, Smith points out that Securus’s output must be done with ease of use and effectiveness in mind.
Law enforcement and correctional facilities encounter a great deal of stress and challenges in order to keep the public safe, and Securus prides itself on being able to make those tasks just a little easier. That’s why Smith says the company prides itself on keeping a line of communication open to clients and the readiness to consider praise and criticism with equal seriousness.
Securus receives correspondence by the thousands, and many of them have been packed in this package for the public to review. While a great deal of said correspondence highlights the usefulness of what the company has to offer its clients, Smith says that much of the feedback stands as a testament to Securus’s crucial role in assisting law enforcement and public safety institutions.
Confident of their role in helping the criminal justice system operating a little more effectively, Smith also reminds the public that there’s a standing open invitation to those who may be considering investing in the company or using their products and services to visit their headquarters in Dallas, Texas and see just how Securus Technologies works to make the country a little safer.